We look forward welcoming you at Hotel Phoenix .Check in is available between 16:00-23:00 / 4:00pm-11:00pm.... Read more...
Bookings, cancellations and charges
Cancellation policy for standard bookings: The guest can cancel free of charge until 72 hours prior to arrival, 12 GMT. The guest will be charged the total price of the reservation if they cancel with in the 72 hours prior to arrival.
Cancellation policy for Non refundable bookings: The total price of the reservation will be charged at the time of the booking. Please note, if cancelled, modified or in case of no-show, the booking will remain non refundable.
Please note that reservations made at other discounted rates or packages other policies may apply.
At check in the guest responsible for the booking needs to provide the front desk staff with the booking number and the same Credit card used to make the booking. All guests staying at the hotel also need to show the front desk staff a valid passport or a valid European Identity Card.
All prices are specified per room and per night and include all service charges and taxes.
Check in time is between 16:00-23:00 / 4:00pm-11:00pm.
The latest check out time is 11:00/11:00am
It is not possible to check in outside of the stated check-in hours.
Guests shall comply with all rules, regulations and instructions at the hotel, including but not limited to security procedures, health and safety procedures, registration requirements.
Hotel Phoenix shall be entitled to refuse a guest entry or accommodation or to require a guest to leave the hotel if unreasonable behavior is displayed, be it threatening or abusive, causing disturbance to other guests or staff members. Pets are not allowed in the hotel.
No unregistered guests are not allowed in the hotel rooms after 23:00/11:00pm until 7:00/7:00am.
Hotel Phoenix is a non smoking hotel. Smoking inside will cause suspension from the hotel, no refund and cleaning fee equal to 500 Euros will be charged to guest’s account. Electronic cigarettes included.
Children are not allowed to stay at Hotel Phoenix. All guests must be a minimum age of 20 to check in / stay.
Lost and found items will remain on the Hotel's premises for a period of three months. To claim any lost and found items, a guest should first contact the hotel.
Complaints or comments
We strive to cater to the individual needs of our guests at all times, so if you feel there is an area that we can improve, or if you are unsatisfied with your visit. Any complaint or comment regarding a stay at one of our hotels should be reported right away to the hotel’s reception at the time of your stay so that it can be resolved at the time.
Hotel Phoenix can not be held liable for delays or cancellations that are caused by events that are beyond its reasonable control, including, but not limited to strikes, restriction on supplies, acts of civil or military authority, acts of terrorism, insurrections, peace or army action, civil commotion, demonstrations, natural disasters, etc.